Software Requirements Specification Essay Example | Topics and Well Written Essays - 6250 words

Software Requirements Specification - Essay Example To address this problem PCI offers its clients a service that would allow clients to forward all their calls to them and PCI in turn would collect all the messages and forward them to employees that are on the road and away from their desk. These messages would usually be forwarded to their phones or pagers. Goals of the project The basic goal of the project is to ensure that the company’s clients’ businesses are not affected because their employees are on the road and important messages do not reach them. The second goal of the project is to improve communication between employees of a business and the headquarters of the business to ensure that there is better coordination amongst them all. The final goal of the project is to help PCI improve their overall service and ensure that they retain their old customers and obtain new customers as well. Stakeholders of the project The company: One of the main stakeholders for the project is the company for which the system is being created. The company would also be the main user of the software that is going to be developed through this project. The company’s name is PCI (Pivotal Communication Inc.). Clients: The second major stakeholders are the clients to whom PCI would provide its services to. These clients would be able to only get their desired service if the project being worked on is a success. Software Company and the development team: The software company that is responsible for developing the solution for the given issue have an equal share in this project. The software company tends to make a great deal of profit with the successful completion of this project. Other stakeholders: The complete list of stakeholders can be viewed in the diagram below Users of the software: The main users of the system developed would be PCI’s agents. Agents are responsible for answering and handling all the transactions regarding a call or message that is supposed to be provided to a particular cli ent. The second users of the system would be the clients that would interact with the system to manage messages and calls that they receive. Characteristics used to define users The users that have been identified above would be assessed in the following categories. The categories would be helpful in identifying the correct functional and non-functional requirements of the project. Understanding of technology Physical impairments Qualifications and credentials Project constraints Mandated constraints Resource constraints: The software is to be developed using the resources that have been provided by PCI. The developers have to work within the time frame provided and equipment that the company owns. Requirements constraint: The graphic user interface of the system should be easy to work and operate. Users of the system must easily understand how to operate the system and employees of client companies must be able to easily handle the messages they receive. Legal constraint: The contr act that PCI has signed with its clients states that PCI is responsible for storing all the messages it receives for at least 90 days. This means that the system should be able to store vast amounts of data. Furthermore PCI is required by law to inform callers that their calls are being recorded. This means that before recording a message the system must inform the caller that their call is being recorded. Glossary Glossary of all terms: The following table contains a

Economic policy and global environment Essay Example | Topics and Well Written Essays - 1500 words

Economic policy and global environment - Essay Example Over the span of the last decade, Singapore’s economy has shown growth at an average rate of 5 percent per annum (Ministry Of Manpower, 2013). Average growth rate of real GDP has been maintained at 8.6 percent between the years 2004 and 2007. Although the growth slackened in 2009 as an influence of the financial that hit almost all countries in the world, the economy rebounded by a growth rate of 14.8 percent in 2010 (CIA, 2013). At present the country’s GDP is $325.1 billion (2012 estimate) (CIA, 2013). This growth has been achieved through increase in productivity in the different sectors in the economy; particularly the financial services sector has depicted significant improvement. Average productivity growth has been nearly 1 percent per annum. The growth rate has matched pace with the productivity growth rate found in other developed nations. The broad range of the citizens of Singapore also enjoyed the benefits of increasing real wage rate. This has in effect led to an increase their standard of living. The government must play an active role in developing a pulsating style of life for the average Singaporean and transform the country into a distinctly recognizable global city and â€Å"a leading cultural capital† (Ministry of Finance, n.d.), containing such good attributes as, openness, integrity and diversity (NPTD, 2013). Growth in productivity allows the country to make it the most excellent place to live and grow, â€Å"a home that provides an outstanding quality of life† (MOF, n.d.) for the people. Utilization of sound financial system: vast public expenditures The remarkable growth in productivity in the economy has been possible through strategic participation of the government sector in the growth process along with the private sector. The government of Singapore has a sound finance system. Unlike those other governments, Singapore does not face the threat of deep slashes in public expenditure or rising tax rates as a n aftermath of financial crisis. Therefore, the Government can make vast expenditures in the field of quality education, research and development, development of infrastructure and communication. A total budget of US $10.6 billion was allocated to the Ministry Of Education Government for FY2012, The major proportion of which has been dedicated to the development of special education schools, poly technique colleges and technical education institutes. This creates a self-directed learner and an active contributor to the state, which enhances productivity (MOF, 2012a). 3.4 percent of the total expenditure mentioned in the budget for the FY2012 has been dedicated to the National Research Fund with the objective of making Singapore a R&D hub and a competitive and innovative economy (MOF, 2012b). In 2011 this expenditure accounted for 2.3 percent of GDP of the country, and in 2010 this proportion was 2.1 percent of the GDP (MOF, 2012b). This shows that the country has focused on improvin g on the productivity via innovation and knowledge-base. A sum of $458.4 million had been allocated for promoting communication technology in FY2012. The strategies were to encourage demand for Infocomm Technology (ICT), create innovative services and establishing policies regulations to sustain new ICT developments (MOF, 2012c). Economic restructuring The Government plays a dominant role in catalysing economic restructur